ArcheAge Wiki:Privacy policy

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Privacy Policy Last updated December 15, 2015

Our Privacy Commitment Welcome to Curse! Curse, Inc. (“Curse,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of the Curse service provided on or through our websites, including www.curse.com (the “Site(s)”), and on or through software applications made available by Curse (we refer to the Site(s) and such software applications made available by Curse as the “Service Applications” and we refer to the Service Applications and the services made available through the Service Applications collectively as the “Curse Features”). As such, we have established and implemented this Privacy Policy to inform visitors to the Site(s) and users of the Curse Features how we use and protect the information we collect through the Site(s) and through our software applications. By visiting the Site(s) or using any of the Curse Features, you consent to Curse\' collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Site(s) and our software applications and not to any other website or third party software applications that you may be able to access from the Curse Features which may have their own data collection and use practices and policies.

About Us If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at [email protected]

We can also be contacted at the following addresses:

Curse, Inc. 305 Church Street SW Huntsville AL 35801 United States of America This policy answers the following questions: What information do we collect about you and how do we use it? Will we share your personal information with third parties? What choices do you have about the collection and use of your personal information? What security measures do we take to safeguard your personal information? What information do we collect about you and how do we use it? Types of Information We Collect Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access our Site(s), but if you do not want to disclose certain personal information to us, you will not be able to access certain aspects of the Curse Features.

We collect personal information when you create an account through the Curse Features; subscribe to our newsletter; utilize voice communication tools made available through the Curse Features; participate in chat rooms, forums, polls, surveys, and questionnaires; participate in contests, sweepstakes, other promotions, or opt into third party offers and/or newsletters; purchase a product through the Curse Features; register a product that you have purchased; or receive customer or technical support.

To create an account for the Curse Features, we require you to provide your name, email address and country in which you reside. You will also need to create a screen name. When you are purchasing premium services or products through the Curse Features you may have to submit personal information to our billing partner, PayPal, including your email address, billing address and additional billing information depending on your preferred method of payment through PayPal, such as your credit card number. When you enter a contest or sweepstakes with Curse, in addition to your screen name, name and email address, we will ask for your mailing address in case we have to mail you a prize, and may ask you to opt into receiving a third party\'s offers and/or newsletter.

Additionally, we may also collect other types of information (known as demographic information) such as your gender, hobbies, occupation, platform preferences, and other game ownership information. This demographic information may be associated with your personal information.

We also offer features that allow you to link your account to third party social networking sites through the Curse Features, such as Facebook. If you sign up for one of these services, we may also collect personally information from these Internet sources and database services.

Through the Curse Features, you may be able to link to technology, software and services owned and controlled by third parties (the “Third Party Features”). You may be permitted or required to submit personal information to access Third Party Features. Such use of Third Party Features and submission of information through Third Party Features will be subject to such applicable third party\'s terms of use, terms of service and/or privacy policy. You agree to look solely to the applicable third party and not to Curse to enforce your rights in relation thereto.

By submitting personal information through the Curse Features, you authorize Curse to share this personal information for the purposes identified herein and as described in the Curse Features, such as responding to user inquiries and processing transactions.

How We Use Your Personal Information The personal information you provide to us will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service questions or issues; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. We also use your e-mail address to send you messages about the Curse Features and other general announcements. Additionally, personal information you make public will be viewable by other users of the Curse Features. We keep track of your interactions with us, including but not limited to your activity within the Curse Features. We may use personal information that you provide to us to send messages to you in response to your request to perform an activity in connection with your use of any of the Curse Features. We may also use your personal information to contact you when necessary for service issues.

We may use your personal information by making it non-personally identifiable, and then aggregating it with other information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Curse Features. When we do this, we make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users without identifying you personally), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your de-personalized information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Curse Features (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies you in any way.

Cookies “Cookies” are small bits of electronic information that a website sends to a visitor\'s browser and are stored on the visitor\'s hard drive. Like many websites, we employ cookies in certain areas of the Curse Features to allow us to provide information which is targeted to your interests and to make your online experience more convenient. For example, when you return to one of our websites after logging in, cookies provide information to the website so that the website will remember who you are. Should you disable cookies in your browser, you will have to provide your screen name and password each time you log in. Additionally, advertisements that are managed by third parties which may appear on the Curse Features use cookies. Advertisers use cookies to collect non-personal information when you click on or move your cursor over one of their banner advertisements. You may not realize this information is being collected. Advertisers use this information to monitor the performance of their advertisements. In some cases, we may have access to information from cookies used by these advertisers on the Curse Features and this information may permit us to identify other sites that you have visited that are also associated with such advertisers.

To disable cookies on your browser, you will need to change your browser settings on your internet enabled device. For more information on how to disable cookies, please see the Help section in your browser (or the settings function on your mobile device) or visit www.aboutcookies.org. For further information on managing behavioral advertising, please visit www.youronlinechoices.com

Do Not Track Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based on whether such a signal is broadcast. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.org. Google Analytics The Curse Features use Google Analytics to help us learn about who visits and uses the Curse Features and what pages are being viewed. To understand how Google uses your data when visiting and using the Curse Features, please visit www.google.com/intl/en/policies/privacy/partners

Log Information Our servers automatically record information that your browser sends whenever you visit our Site(s). Additionally, some of the Curse Features may collect information regarding your computer system. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Curse Features, if any, the operating system your computer uses, the type of computer hardware you have (such as the amount of RAM, the type of GPU or type of CPU in your computer) which Curse Features you use and when and how long you use them. We use this information to monitor and analyze how users use the Curse Features, to provide customer service and to maintain and improve the Curse Features.

Children\'s Privacy The Curse Features are expressly not intended for children under the age of 13. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 13 nor is any part of our website, software or service directed to children under the age of 13. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by any child under the age of 13.

Will we share your personal information with third parties? Sharing of Information We may use your personal information to provide analyses of our users in the aggregate (including the Analytical Data) to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, affiliation, position, interests and other non-personal information about customers. We may share your personal information with carefully selected vendors and business partners, including companies that perform marketing services and other business operations for us, under strict terms described herein.

In addition, we will share the personal information we collect from you under the following circumstances:

Protection of rights. We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce the Terms of Service for the Curse Features, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Curse Features, or (iv) such action is appropriate to protect the rights, property or safety of Curse, its employees, users of the Curse Features or others.

Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Curse\'s assets, user information, including personal information collected from you through your use of the Curse Features, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Site(s).

Service Providers. We may share your personal information with service providers that we engage for the purpose of processing information on our and your behalf. For example, we have partnered with other companies to host and manage contests, fulfill product orders and prizes, and process payments. Additionally, we may partner with other companies to process consumer surveys, or to process, analyze, and/or store data, including, but not limited to, Analytical Data. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.

Third Party Offers. We may also share your personal information with third party partners when you have opted into receiving third party offers and/or newsletters on our Site(s). We will not disclose your personal information to third parties for marketing purposes when you have not opted into receiving or have opted out of receiving such third party offers and/or newsletters through the Curse Features. You may request that we stop sharing your information with a third party or third parties for direct marketing purposes after you have opted into such disclosure through the Curse Features by emailing us at [email protected] and informing us of your desire for us to stop providing your information to a specific third party or a list of specific third parties. Curse\'s disclosure to third party partners may be made for cross promotional purposes, but Curse will not receive compensation as the primary consideration for such disclosure.

Additional Information You Should Know About Third Parties The Curse Features may contain direct links to websites operated by our business partners and other third party entities. These third party websites may collect information about you when you visit them or otherwise communicate with them. This Privacy Policy does not cover the information practices of third party websites linked to the Curse Features or third party offer and/or newsletter opt-ins provided through the Curse Features. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information. You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.

When you have clicked on an advertisement or third party logo or URL displayed on our Site(s) or accessible through the Curse Features which links you to a different website, our Privacy Policy no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled on their website.

The Curse Features may also have message boards, forums and/or chat areas, where users can exchange ideas and communicate with one another. When you post to a message board, forum or chat area, please be aware that the information you post is made publicly available on-line and you do so at your own risk.

What choices do you have about the collection and use of your personal information? Control of Your Information We may use third-party advertising companies, such as Yahoo!, Google, OpenX and Lijit to serve ads when you visit the Curse Features. These companies may use information about your interests in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Digital Advertising Alliance\'s or Network Advertising Initiative\'s website.

You may update or delete your personal information or modify your account preferences for the Curse Features by accessing the “My Account” area of the Curse Features or sending us an email to [email protected] requesting us to update or delete your personal information. However, information previously shared with other users through a chat room, forum or otherwise may not be deleted. Please note that when you delete your account, we may retain your account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.

Opting Out of Receiving Communications from Us If you no longer want to receive our newsletter, e-mails or other announcements, you may unsubscribe by selecting “unsubscribe” in your account, writing to us at [email protected] or replying to the unsubscribe link at the bottom of our e-mails. Please note that you cannot unsubscribe from certain service related correspondence from us, including messages relating to your account transactions. If you wish to unsubscribe from any newsletters, offers, e-mails or other announcements from our third party advertising partners that you have opted into through the Curse Features, you will need to contact such third party advertising partner directly through their independent website(s) or by clicking on the unsubscribe link at the bottom of any such emails (if any).

Mediation If you are a resident of a country outside of the European Union, you also agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy that you and Curse will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Irvine, California with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorney\'s fees, even if you would otherwise be entitled to them.

Dispute Resolution for Residents of the European Union If you are a resident of the European Union, in the event that you have any dispute or claim arising out of or relating to this Privacy Policy, you may, in addition to, or instead of, contacting us in the first instance, report your claim to the Data Protection Authority located in your jurisdiction.

What security measures do we take to safeguard your personal information? The personal information that you provide to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to Curse employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Curse Features. All Curse personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Curse Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

European Union and Switzerland Directive on Data Protection - Safe Harbor THE PERSONAL INFORMATION THAT YOU PROVIDE TO US MAY BE TRANSFERRED TO, PROCESSED AND STORED IN THE UNITED STATES OF AMERICA AND/OR OTHER JURISDICTIONS OUTSIDE OF THE EUROPEAN ECONOMIC AREA (“EEA”). BY PROVIDING YOUR PERSONAL INFORMATION TO US, YOU ACKNOWLEDGE AND AGREE TO THIS TRANSFER, STORING AND PROCESSING OR YOUR PERSONAL INFORMATION OUTSIDE OF THE EEA.

Curse complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Curse has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Curse\'s certification, please visit www.export.gov/safeharbor. Notification of Changes From time to time, we may update this Privacy Policy. We will notify you about material changes in the way we treat personally identifiable information by sending an email message to the email address you most recently provided to us or by prominently posting a notice on the Site(s). We encourage you to periodically check back and review this Privacy Policy so that you always will know what information we collect, how we use it, and with whom we share it.

Questions? Contact Us If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at [email protected] or by writing to us at the addresses set out in the About Us section above.

Terms of Service Please read the Terms of Service and Premium Subscription Additional Terms of Service governing the use of the Site(s) and the Curse Features.